Refund policy
Order Cancellations
Orders may be canceled before they are shipped.
If your cancellation request is received before shipment, you will receive a full refund to your original payment method.
Once an order has shipped, it can no longer be canceled.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
-
The item must be unused, undamaged, and in the same condition as received.
-
The item must be returned with its original packaging and all included parts.
-
Proof of purchase or your order number is required.
-
The return request must be submitted within 30 days of delivery.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
We do not charge restocking fees.
Please contact IRONÓ through our "Contact Us" page or on support@shopirono.com to receive approval, the correct return address, and return instructions before sending anything back. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.
To review your claim, we may request:
-
Your order number or proof of purchase
-
Photos or videos clearly showing the issue
-
A description of how the product was installed and used
-
Photos of the packaging and shipping label
If your claim is approved, we may offer a replacement, refund, or another appropriate resolution. When the issue is caused by a manufacturing defect or fulfillment error, IRONÓ will provide return instructions where applicable.
Product Fit and Compatibility
Customers are responsible for confirming that the product is compatible with their tractor, implement, and PTO setup before use.
The IRONÓ Reach 2.0 is designed for compatible standard 1-3/8-inch, 6-spline PTO connections. Compatibility can vary depending on the tractor, implement, PTO shaft length, quick-hitch configuration, and required shaft overlap.
If you are unsure about compatibility, please contact us before ordering or installing the product.
Product Use and Misuse
IRONÓ products must be installed and used according to the provided instructions and all applicable equipment safety guidelines.
Refunds and replacements are not available for damage caused by:
-
Improper installation or use
-
Incompatible equipment
-
Excessive force, impact, or over-tightening
-
Modification of the product
-
Operating the product while incorrectly secured
-
Failure to maintain proper PTO shaft overlap or clearance
-
Failure to follow the tractor, implement, PTO shaft, or product instructions
-
Normal wear and tear
We reserve the right to inspect returned products and determine whether an issue resulted from a manufacturing defect, ordinary wear, improper installation, or misuse.
Returns
To begin a return, contact us through our Contact Us page or on support@shopirono.com. If your return is accepted, we will provide the correct return address and instructions.
Do not return the product to the address shown on the original package unless we specifically instruct you to do so.
Items returned without prior authorization may not be accepted.
Refunds
We will notify you after receiving and reviewing your return.
If approved:
-
Your refund will be issued to the original payment method.
-
Your bank or card provider may require additional time to post the refund.
-
You will receive an email confirmation when the refund has been processed.
Products returned with missing parts or damage beyond what is reasonably required to inspect or test them may receive a reduced refund or be deemed ineligible.
Refused, Unclaimed, and Undeliverable Orders
Orders refused at delivery or left unclaimed may not automatically qualify for a full refund.
Customers are responsible for providing a complete and accurate shipping address. Orders that cannot be delivered because of an incorrect or incomplete address may not qualify for a refund or free replacement.
Orders marked as delivered by the shipping carrier are considered successfully delivered. If you believe your package was lost or stolen after delivery, contact the carrier and our support team promptly so we can help review the available delivery information.
Non-Returnable Items
The following are not eligible for return:
-
Gift cards
-
Digital or downloadable products
-
Products returned more than 30 days after delivery
-
Products damaged through misuse, improper installation, modification, or incompatible equipment
-
Products missing essential components or accessories
Late or Missing Refunds
If an approved refund has not appeared:
-
Check your bank or payment account again.
-
Contact your credit card provider, as processing times may vary.
-
Contact your bank for additional information.
-
If the refund is still missing, contact IRONÓ through our Contact Us page.
Return Address
Contact us before returning any product. We will provide the correct return address and detailed instructions after approving your request.
Items sent to an unapproved address may not be accepted or refunded.
Policy Updates
IRONÓ reserves the right to update this policy when necessary. Any changes will take effect when the revised policy is posted on this page.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.